Image your are in Target on a buzy December weekend with a basket full of toys for the kids, holiday decorations, and tons of other “essentials” when suddenly the lights dim, bouncers appear out of nowhere, and kick everyone out of the store immediately. Leave your basket! If you are in the middle of a checkout, stop where you are with your money on the counter and just get out! As you stand out in the cold wondering what just happened they put a sign on the door that says “Whoops, it appears we are having a system problem, please come back laterz”. Not know how long “laterz” is a few of you in the crowd stick around for 10 minutes trying the door again and again (pressing F5) when suddenly the door opens, the lights come on and the entire store including employees acts as though nothing just happened. By the way, the items in your basket were all put neatly back on the shelves.
Continue reading about Does Your Online Business Understand the Importance of Quality?